Client story / IMP eNotes

York Regional Police went digital and got 60,000 hours back.

The first police service in Canada to take frontline notes fully digital. Four years in production, 1.6 million notes, and not one paper notebook ordered for the frontline since 2023.

Talk to us See the numbers

Agency: York Regional Police
In production: Since March 2022
Served: 1.2M+ residents
Devices: 1,800+ in the field

$3.6M

Saved in officer time

60,000+

Officer hours reclaimed

1.6M+

Notes filed since 2022

/ In their words

Hear it from the service that went first.

York Regional Police serves more than 1.2 million residents with roughly 2,400 uniform and civilian members. In March 2022 it became the first police service in Canada to move frontline notes fully digital.

/ The record

Four years, entry by entry.

Before 2022

Fifteen minutes a note, and none of it police work.

Paper had been the standard tool of policing for more than a century. It worked. It just carried costs that never appeared on a budget line, because they were paid in minutes rather than dollars.

15 minper note, to scan each finished page back into RMS
2 minper call, re-entering dispatch details CAD already held
5 minper driver’s licence, transcribed by hand at the roadside

And officers driving off the road and back to a district just to submit. Crown requests to retype notes a court could not read. Cases dismissed for late disclosure. Notes written up off-shift, on overtime.

Hands lifting a sheaf of paper from two deep stacks of tabbed and indexed files on a desk

Mar 2022

They did not replace anything. They added a layer.

York kept its CAD. It kept its RMS. IMP eNotes came in as a complementary layer, a digital notebook at the point of collection, so the record an officer creates in the field is captured once and moves on its own.

It was built by people who had done the job, with continuous feedback from sworn officers rather than from a product roadmap. It works offline first, because rural roads, basements and Ontario winters are not edge cases. And it is vendor agnostic, which allowed for a unified workflow between CAD, eNotes and RMS.

Every note also carries Braidmark, DMI’s patented document and records security, which prevents tampering of records and allows the courts to verify document authenticity.

An officer's hands on a ruggedized handheld running IMP eNotes, the CAD screen showing a call type, timestamp and York Region address carried through automatically

Since 2023

Paper notebooks ordered for the frontline: zero.

Not a mandate. Officers moved across on their own, and the stationery line simply stopped being spent. York has recorded $82,450 in memo and investigative notebook savings alone, on top of the officer time.

Adoption compounded from there. 247,475 notes in 2023, 666,906 in 2024, 710,882 in 2025, as eNotes became the default rather than the option.

Modernization of notes will be a game changer for policing, because it does offer efficiencies and a whole host of other elements that really do provide our officers, our organization and our community with the ability to do more.
Deputy Chief Paulo Da Silva, York Regional Police

A York Regional Police officer taking notes on a handheld device while speaking with a driver at a roadside stop

/ The numbers

Where the hours came from.

Measured over the first four years in production, March 2022 to November 2025, with the arithmetic shown so your finance team can check it. The deployment is ongoing and the totals keep climbing.

48,826hrs

Scanning eliminated

15 min × 195,306 notes

6,510hrs

Manual dispatch entry eliminated

2 min × 195,306 notes

4,069hrs

Licence barcode scanning

5 min · 25% adoption

Officer hours reclaimed to Nov 202559,405hrs≈ 2,475 days · ~$3.6M in officer time

The full client story

Deployment timeline · full methodology · note composition · eNotes Gen 2 roadmap

PDF in preparation

/ Beyond the numbers

And the gains that never fit in a spreadsheet.

Reported by York’s own project team over four years in production.

Cases stopped being dismissed for late disclosure. Notes reach the Crown on time, because there is no scanning queue between the officer and the file.
The Crown stopped asking officers to retype notebooks. Typed notes are legible the first time, so a page written once does not have to be written again.
Officers stopped driving back to a district to submit. Notes finalize from the car at the end of a call, and the time that drive used to take went back to the road.
Off-shift note writing dropped, and with it the paperwork load York's project team had been tracking as an officer wellness issue long before eNotes arrived.

**Deputy Chief Paulo Da Silva**York Regional Police

/ Products

What York deployed.

Both run on IMP, the Intelligent Mobile Patrol platform. It is vendor agnostic, so it connects to the CAD, RMS and other systems your service already runs. Explore the platform →

A uniformed officer standing at the roadside, writing a note on a handheld device while traffic passes behind

IMP Notes

The digital notebook module, at the point of collection. Offline first, and it pushes straight through with no scanning step.

Braidmark

Patented evidentiary integrity that extends IMP. Prevents tampering of records, and allows authentication in court.

Delivered in partnership with Forrest Green

Could this work for your service?

Whether you are evaluating digital notes, managing disclosure-deadline pressure, or planning around officer wellness, we will walk you through what York did and what it takes to start.

Talk to us Estimate your savings